Support · Beta

How can we help?

While NoTip is in beta, the NoTip team handles delivery support directly. Call or email us about any order.

Have your order code ready. It starts with NT- and it’s in your order emails.

Call

(513) 466-8137

Fastest for an order that’s on its way.

Email

support@notip.delivery

Best for a missing item or a refund. Add a photo if you can.

Help topics

Quick answers

Orders and delivery

Where’s my order?

Your order’s status is in the NoTip app and in the emails we send as it moves. If it looks stuck or late, call us with your order code and we’ll find it.

Noah left my order in the wrong spot

Call us right away with your order code and tell us where it should have gone. We’ll sort out this order and fix the spot for next time.

Something’s missing or wrong

Email us your order code and, if you can, a photo. We’ll make it right.

Can I cancel my order?

Call us as soon as you can with your order code, and we’ll tell you what we can still do.

Payments

What will I pay?

Menu price, $6 for delivery and tax. No service fee, no markup and no tip.

Why is there no tip line?

Noah does the delivery, and the people behind him are NoTip’s team, paid by NoTip. Nobody’s pay depends on a tip.

How do refunds work?

Refunds go back to the card you paid with. Email us your order code if you’re expecting one.

Your account

How do I sign in?

With your email: we send you a sign-in link, so there’s no password. You can also continue with Apple or Google.

How do I change my details or saved cards?

Sign in and open Account. Your name, phone, addresses and saved cards are all there.

How do I delete my account?

Sign in, open Account and choose Delete my account. Or email us from the address on your account.

Noah

Who’s with Noah?

In our beta, a NoTip monitor is with Noah on every delivery.

How does Noah hand over my order?

Noah carries your order on a hook and sets it down at the spot you picked. Once it’s on the hook, you’re the next human to touch it.

Is Noah fully autonomous?

Not yet. Full autonomous delivery comes in phase 3, with the Trifecta, our three-wheeled electric autocycle built to carry Noah.

See Noah somewhere he shouldn’t be?

Call us right away and tell us where. It’s the same number, (513) 466-8137.

Call (513) 466-8137

Not about a delivery?

Find the right team.

Restaurants

Roll with Noah.

Your menu, your prices. Customers pay $6 for delivery, and you pay nothing.

Participate with NoTip

Investors and press

The company and the coverage.

The model, the press and a direct line to the founders.

Investor relations

Everything else

Write to the team.

Partnerships and anything that isn’t about an order.

hello@notip.delivery

Download and order today.

Order in Mason now. Everywhere else, be ready the day Noah rolls in.

Or order on the web →